Mark Rooney
About Mark Rooney
Mark Rooney is a Customer Success Manager at Mirantis, where he focuses on aligning customer goals with internal teams to facilitate product renewals. He has extensive experience in customer success roles across various companies, including Barracuda MSP and Experian Data Quality.
Work at Mirantis
Mark Rooney has been serving as a Customer Success Manager at Mirantis since 2022. In this role, he articulates customer goals and objectives to ensure the successful renewal of products and services. He focuses on bridging the gap between customers and internal stakeholders by clearly defining customer health. His position emphasizes collaboration with Technical Support, Sales, and Product Engineering teams to create actionable plans that enhance customer satisfaction and engagement.
Previous Experience in Customer Success
Prior to his current role at Mirantis, Mark Rooney worked at Barracuda MSP as a Partner Success Manager from 2016 to 2018. He also held the position of Customer Success Manager at Experian Data Quality for 10 months in 2018 to 2019. His experience includes a previous stint at Mirantis as a Customer Success and Renewals Specialist from 2021 to 2022, where he contributed to customer retention strategies.
Educational Background
Mark Rooney completed his high school education at Littleton High School, earning a High School Diploma from 2003 to 2007. He then attended the Stockbridge School of Agriculture, where he studied Landscape Construction and obtained an Associate's degree from 2007 to 2009. He furthered his education at the University of Massachusetts Amherst, studying Forestry and achieving a Bachelor's degree from 2009 to 2011.
Technical Skills and Tools
In his roles, Mark Rooney utilizes various tools to enhance customer interactions and manage technical escalations. He is proficient in using SalesForce and Bolstra, which aid in documenting customer interactions and tracking customer health metrics. His technical skills support his efforts in ensuring customer satisfaction and successful product renewals.
Career Progression
Mark Rooney's career began as an Account Executive at Barracuda MSP in 2015, where he worked for 10 months. He then transitioned to ACRT as a Consulting Utility Arborist from 2013 to 2015. His diverse experience in customer success and account management has equipped him with the skills necessary to effectively manage customer relationships and drive success in his current role.