Matteo Limardo
About Matteo Limardo
Matteo Limardo is an Advanced L3 Technical Support Engineer at Mirantis, specializing in troubleshooting and support for various technologies, including Kubernetes and cloud services. He has extensive experience in technical support roles across multiple companies, including SUSE and AT&T, and holds multiple certifications in information technology.
Work at Mirantis
Matteo Limardo currently holds the position of Advanced L3 Technical Support Engineer at Mirantis, where he has been employed since 2021. In this role, he engages in proactive support and manages change requests for customers utilizing Mirantis technologies. His responsibilities include troubleshooting and providing support for a variety of technologies, such as Kubernetes, Calico, Istio, and Portworx. He also performs in-depth root cause analysis for outages by reproducing issues in a lab environment and reviewing code. Prior to his current role, he worked as a Technical Support Engineer - L2 at Mirantis from 2020 to 2021 and as a Cloud Support Engineer from 2019 to 2020.
Education and Expertise
Matteo Limardo has a diverse educational background with a focus on technology and humanistic studies. He studied at World Wide Word srl, where he completed a year in Humanistic studies. He also attended the AT&T Education Program, preparing for certification in Information Technology in 2012. His professional courses at EMIT Feltrinelli Institute in 2010 further enhanced his technical skills. Additionally, he has completed multiple internal courses at IBM spa between 2010 and 2012. His expertise includes troubleshooting and support for technologies such as Kubernetes, AWS, Azure, VMware, and various operating systems.
Background
Matteo Limardo has accumulated extensive experience in technical support and system administration across various companies. He worked at SUSE in multiple roles, including Acting Manager for the First Line Team and Technical Support Engineer from 2016 to 2019. His earlier experience includes positions at AT&T as a Senior Associate and Network Tool Specialist, as well as a System Administrator at Cisco in 2015. He also worked as a Freelance System Administrator/Engineer in 2016. His career has primarily been based in Prague, Czech Republic.
Achievements
Matteo Limardo has demonstrated a commitment to professional development through his educational pursuits and various technical roles. His work has involved engaging in proactive support and managing change requests for customers, showcasing his ability to handle complex technical challenges. He has experience in performing root cause analysis for outages and providing remote support through various channels. His diverse skill set includes expertise in cloud technologies and system administration, contributing to his effectiveness in technical support roles.