Nathan Jones
About Nathan Jones
Nathan Jones is a Support Manager at Mirantis, where he has worked since 2020, following roles as a Technical Support Engineer and Support Team Lead. He has extensive experience in technical support across various companies, including Docker and Cisco, and possesses skills in network security and container orchestration.
Work at Mirantis
Nathan Jones currently serves as a Support Manager at Mirantis, a position he has held since 2020. Prior to this role, he worked as a Support Team Lead for 10 months in 2020 and as a Technical Support Engineer for 3 months in 2019. His experience at Mirantis has involved overseeing support operations and managing customer inquiries, contributing to the company's focus on cloud-native technologies.
Previous Experience in Technical Support
Before joining Mirantis, Nathan Jones worked at Docker, Inc as a Technical Support Engineer from 2018 to 2019. He also held the position of Technical Support Team Lead at Cisco from 2014 to 2017. Additionally, he gained experience as a Technical Support Engineer II at Sourcefire, now part of Cisco, from 2011 to 2014. His roles involved troubleshooting and providing support to enterprise customers across various platforms.
Education and Expertise
Nathan Jones studied at Howard Community College, where he earned an Associate of Arts degree from 2009 to 2010. His educational background is complemented by his expertise in network and computer security, encryption, scripting, and container orchestration. He possesses skills in troubleshooting application and network issues specifically in Linux environments.
Background in Tutoring
In addition to his technical roles, Nathan Jones worked as a Mathematics and Computer Science Tutor at Howard Community College from 2010 to 2011. This position allowed him to support students in understanding complex concepts in mathematics and computer science, enhancing his communication and mentoring skills.