Nikolajs Lelejs
About Nikolajs Lelejs
Nikolajs Lelejs serves as a Customer Success Manager at Mirantis, where he has worked since 2020. He has extensive experience in technical support and enterprise storage, having held various positions at Dell and Dell EMC over a span of more than a decade.
Work at Mirantis
Nikolajs Lelejs has been serving as a Customer Success Manager at Mirantis since 2020. In this role, he drives technical issue escalation across various internal and external teams. He assists in the design and architecture of Mirantis on-premises cloud infrastructure. Additionally, he prepares and reviews operational performance reports with customers on a weekly, monthly, and quarterly basis. His responsibilities also include overseeing pre-production operations planning and conducting customer onboarding. He monitors adoption and utilization trends, collaborating closely with customers and Mirantis teams to address any adoption blockers.
Previous Experience at Dell
Prior to his role at Mirantis, Nikolajs Lelejs held several positions at Dell. He worked as an EqualLogic Enterprise Storage Support Specialist from 2010 to 2013. Subsequently, he served as an Enterprise Storage Senior Analyst from 2014 to 2019. He briefly worked as a Senior Technical Advisor at Dell EMC in 2019. His earlier roles at Dell included Technical Quality Lead from 2013 to 2014, EMEA L1 Enterprise Technical Support Specialist in 2009, and EMEA L2 Client Technical Support Specialist from 2007 to 2009. He also worked as a Resolutions Expert Center Specialist from 2007 to 2011 and as an EMEA L1 Client Technical Support Specialist in 2007.
Education and Expertise
Nikolajs Lelejs has a background in network engineering, having worked as a Network Field Engineer at the University of Florida from 2000 to 2006. His expertise spans various technical support roles, particularly in enterprise storage and cloud infrastructure. His experience at Dell and Mirantis has equipped him with skills in customer success management, technical issue escalation, and operational performance reporting.
Technical Skills and Responsibilities
In his current role, Nikolajs Lelejs is responsible for driving technical issue escalation and assisting in the design of cloud infrastructure. He oversees pre-production operations planning and conducts customer onboarding, ensuring a smooth transition for clients. He actively monitors adoption and utilization trends, working to identify and address any barriers to customer adoption of Mirantis solutions. His role requires collaboration with both customers and internal teams to enhance overall customer satisfaction.