Oleksandr Koshevka
About Oleksandr Koshevka
Oleksandr Koshevka is an L1 Technical Support Engineer at Mirantis in Kharkiv, Ukraine, where he has worked since 2022. He provides technical support for various Mirantis products and assists higher-level engineers and managers in troubleshooting and resolving issues.
Work at Mirantis
Oleksandr Koshevka has been employed at Mirantis as an L1 Technical Support Engineer since 2022. In this role, he assists Level 2 engineers, Customer Success Managers, and Account Executives with various technical support tasks. He provides support for Mirantis products, including Mirantis Container Cloud, Mirantis Kubernetes Engine, Mirantis Container Runtime, and Mirantis Secure Registry. Koshevka operates within a 24/7 follow-the-sun support model, ensuring assistance for both external and internal customers. His responsibilities include creating Jira tickets, monitoring alerts, and handling bug reporting.
Education and Expertise
Oleksandr Koshevka earned a Master's degree in Computer and Information Systems Security/Information Assurance from Kharkiv National University of Radioelectronics, where he studied from 2012 to 2017. His educational background provides a strong foundation for his technical support role. Additionally, he has participated in various training programs, including the EPAM DevOps University Program, which he completed from 2019 to 2020.
Previous Experience in Technical Support
Before his current role at Mirantis, Oleksandr Koshevka gained valuable experience in technical support and DevOps. He worked as an Intern L1 Support Engineer at Mirantis in 2021 for 11 months, where he developed skills in troubleshooting and resolving technical issues. He also completed a DevOps Internship at TADA.training in 2021 and participated in a DevOps Crash Course at SoftServe in 2020, both of which contributed to his technical expertise.
Technical Skills and Tools
In his role as an L1 Technical Support Engineer, Oleksandr Koshevka utilizes Salesforce to create reports and manage technical support processes. He engages in gathering and parsing logs to troubleshoot technical issues effectively. His experience with Jira for ticket creation and monitoring alerts further enhances his ability to provide efficient technical support.