Olena Logvinova
About Olena Logvinova
Olena Logvinova is a Technical Writer at Mirantis, where she has worked since 2015. She has extensive experience in customer support and technical communication, having held various roles at UpClick and Lavasoft in Ukraine.
Work at Mirantis
Olena Logvinova has been employed at Mirantis as a Technical Writer since 2015. In this role, she is responsible for creating comprehensive manuals from scratch for major software releases. Her work contributes to the clarity and usability of technical documentation, which is essential for users and developers alike. Additionally, she collaborates with OpenStack community members to enhance community documentation, ensuring that it meets the needs of a diverse audience.
Previous Experience at UpClick
Before joining Mirantis, Olena Logvinova worked at UpClick for a total of six years in various roles. She began as a Customer Support Agent from 2007 to 2008, followed by a promotion to Customer Support Manager from 2009 to 2014. She later transitioned to a CS Senior Agent role and then to a CS Quality Agent from 2008 to 2009. Her extensive experience at UpClick provided her with a strong foundation in customer support and quality assurance.
Experience at Lavasoft
Olena Logvinova worked at Lavasoft as a Junior Software Analyst for a period of ten months in 2014. In this position, she gained experience in software analysis, which contributed to her technical writing skills. This role allowed her to understand software functionality and user requirements, enhancing her ability to create effective documentation.
Education and Expertise
Olena Logvinova holds multiple degrees from Kharkiv State National Karazin's University, where she studied French Language and Literature and Linguistics, achieving Master's degrees in both fields. She furthered her education by completing a course in Grammar and Style for Technical Communicators at UCSC Silicon Valley Extension in 2016, and a Professional Technical Writing course on Udemy in 2015. These educational experiences have equipped her with the skills necessary for her career in technical writing.