Pedro Vieira
About Pedro Vieira
Pedro Vieira is a Help Desk Technician at Mirantis in Prague, Czech Republic, where he has worked since 2020. He has a diverse background in technical support and network administration, with previous roles at companies such as SUSE, AT&T, and Motorola Solutions.
Work at Mirantis
Pedro Vieira has been employed at Mirantis as a Help Desk Technician since 2020. In this role, he is responsible for maintaining detailed documentation of technical knowledge, which aids in future problem-solving. He focuses on customer communication and satisfaction, ensuring that systems are fully functional after resolving issues. Pedro actively contributes to improving internal procedures by identifying and suggesting enhancements, demonstrating his commitment to operational efficiency.
Previous Employment Experience
Prior to his current role at Mirantis, Pedro Vieira held various positions in the technology and communications sectors. He worked as a Technical Support Engineer at SUSE from 2016 to 2020 and as a Mobility Transport Center at AT&T from 2014 to 2016. His experience also includes roles as a Wireless Networking Engineer at Motorola Solutions and Network Administrator at the University of Coimbra. Additionally, he has worked as a Voice Over Artist at Videoflot and has held multiple positions in Brazil, including Laboratory Technician and Web Developer.
Education and Expertise
Pedro Vieira holds a Master’s degree in Communication, Information, and New Media from Universidade de Coimbra, which he completed from 2010 to 2012. He also earned a Bachelor’s degree in Comunicação Social from Universidade Federal de Goiás between 2004 and 2008. His educational background supports his expertise in technical support and customer service, as well as his ability to communicate effectively in various professional settings.
Technical Skills and Contributions
Pedro Vieira possesses strong technical skills, particularly in handling complex issues related to third-party software and hardware. He showcases strong multitasking and prioritization abilities by balancing multiple open issues simultaneously. His focus on customer satisfaction and effective communication has been integral to his roles, ensuring systems operate smoothly post-resolution. Pedro's contributions to improving internal procedures reflect his proactive approach to enhancing operational workflows.