Qifan Zhang
About Qifan Zhang
Qifan Zhang is a Support Manager at Mirantis, where he has worked since 2021. He holds a bachelor's degree in Software Engineering from 大连理工大学 and has previous experience in various roles at Mirantis and Ericsson.
Work at Mirantis
Qifan Zhang has been employed at Mirantis since 2021, currently holding the position of Support Manager. In this role, he is responsible for analyzing customer experience feedback to enhance the support team's performance. He plays a significant role in proposing Managed Service Offerings to potential customers during sales and presales discussions. Prior to his current position, he worked as a Cloud Operation Engineer from 2019 to 2020 and as a Customer Success Manager from 2020 to 2021. He has also developed and led the APAC Support Team at Mirantis, focusing on Cloud Infrastructure and Container Business.
Education and Expertise
Qifan Zhang studied Software Engineering at 大连理工大学, where he earned a bachelor's degree from 2010 to 2014. This educational background has equipped him with the technical knowledge and skills necessary for his roles in the technology sector, particularly in cloud operations and customer support.
Background
Before joining Mirantis, Qifan Zhang worked at Ericsson as an engineer from 2014 to 2019. His experience at Ericsson provided him with valuable insights and skills in engineering, which he later applied in his roles at Mirantis. His career progression reflects a focus on customer success and operational excellence within the technology industry.
Achievements
At Mirantis, Qifan Zhang has made significant contributions by analyzing customer feedback to drive support improvements. He has successfully proposed Managed Service Offerings during sales interactions and has worked collaboratively across teams to align support initiatives. His leadership in developing the APAC Support Team has been instrumental in enhancing service delivery in the region.