Trent Guthrie
About Trent Guthrie
Trent Guthrie is an Advanced Engineer with extensive experience in cloud computing and Linux operations. He has held various engineering roles at Rackspace and Mirantis, contributing to customer support and process improvement initiatives.
Work at Mirantis
Trent Guthrie currently serves as an Advanced Engineer at Mirantis, a position he has held since 2021. In this role, he is responsible for troubleshooting MKE and MSR components and assists in resolving complex customer issues by collaborating with both customers and the Support Team. He engages with the engineering team to address technical challenges and contributes to the creation of help content, ensuring that the knowledge management system is up-to-date.
Previous Experience at Rackspace
Trent Guthrie has extensive experience at Rackspace, where he worked for a total of six years. He held multiple roles, including Linux Operations Administrator from 2014 to 2020, and Linux Operations Engineer III from 2018 to 2020. During his tenure, he focused on cloud computing and system administration, contributing to the company's reputation as a leading managed cloud provider.
Career at Dell and IBM
Before his time at Rackspace, Trent Guthrie worked at Dell as a Server Support Advisor from 1999 to 2007. He also spent four years at IBM Global Services as a Netware Consultant from 2007 to 2011. These roles provided him with foundational skills in technical support and system management, which he has built upon throughout his career.
Education and Training
Trent Guthrie studied at Metropolitan Community College from 1997 to 1999, where he completed a two-year program. This educational background laid the groundwork for his career in technology and engineering, equipping him with essential skills for his subsequent roles in the industry.
Customer Support and Process Improvement
In his current role, Trent Guthrie focuses on enhancing customer satisfaction by identifying and recommending process improvements. He maintains detailed records of customer interactions in the internal ticketing system and proactively updates the knowledge management system to create best-in-class help content. His efforts contribute to a more efficient support process and improved customer experiences.