Walker Mc Nabb
About Walker Mc Nabb
Walker McNabb is a Senior Customer Success Manager at Mirantis, with extensive experience in customer support and technical account management. He has a strong background in managing enterprise customer relationships and driving customer expansion through collaboration with sales and product teams.
Current Role at Mirantis
Walker Mc Nabb serves as a Senior Customer Success Manager at Mirantis, a position he has held since 2022. In this role, he manages a portfolio of enterprise customers, overseeing an annual recurring revenue (ARR) of 2.7 million dollars. His responsibilities include ensuring best-in-class technical support and strategy for enterprise clients, focusing on creating scalable success throughout the customer journey.
Previous Experience at Mirantis
Before his current role, Walker Mc Nabb worked at Mirantis as an Associate Technical Account Manager from 2020 to 2022 and as a Customer Success Manager from 2021 to 2022. During his tenure, he successfully drove customer expansion by collaborating with Sales and Product teams to implement new tools and features for Mirantis OpenStack clouds and Docker containers.
Career Background
Walker Mc Nabb has a diverse career background in technical support and customer service. He previously worked at Mastercard in various roles, including Production Support Analyst and Operations Support Specialist, from 2018 to 2020. He also served as an Enterprise Technical Support Engineer at Tenfold from 2016 to 2019 and held positions at Vrbo and Geek Squad earlier in his career.
Education and Training
Walker Mc Nabb studied Psychology at Texas State University from 2012 to 2015 after attending the University of Utah from 2010 to 2012. His educational background has contributed to his ability to mentor and coach global support engineers, focusing on best practice methodologies and operational reports.
Mentorship and Coaching
In addition to his managerial responsibilities, Walker Mc Nabb actively mentors and coaches global support engineers. He emphasizes the importance of creating best practice methodologies and operational reports to enhance team performance and customer satisfaction.