Willem Du Plessis
About Willem Du Plessis
Willem Du Plessis serves as the Vice President of Customer Success & Renewal Sales at Mirantis, where he leads the Global post-sale division. With extensive experience in customer success roles at both Mirantis and Dell, he focuses on enhancing customer experience and implementing effective 'as a service' models.
Current Role at Mirantis
Willem Du Plessis serves as the Vice President of Customer Success & Renewal Sales at Mirantis since 2021. In this role, he leads the Global post-sale division, which encompasses Support, Managed Services, Professional Services, Training & Development, and Subscription Renewals and account management. His focus is on delivering a best-in-class as-a-Service and cloud-native experience by collaborating closely with customers, teams, and partners.
Previous Experience at Mirantis
Before his current position, Willem held several roles at Mirantis. He was the Director of Customer Success - Global from 2019 to 2021, and prior to that, he served as the Director of Customer Success - EMEA for 9 months in 2019. He also worked as the Head of Global Customer Success from 2017 to 2019. His tenure at Mirantis has been characterized by a commitment to enhancing customer experience and operational efficiency.
Career at Dell
Willem Du Plessis has an extensive background at Dell, where he worked in various capacities from 2004 to 2019. His roles included Dell Solutions Support Advisor, Senior Manager, Dell Enterprise Support Manager, and EMC Storage Technical Advisor. His experience at Dell equipped him with the skills necessary for customer success and support, contributing to his later achievements at Mirantis.
Education and Expertise
Willem Du Plessis has developed a strong expertise in customer success and operational management throughout his career. He is passionate about uniting people, teams, and departments to create a unified vision that enhances customer experience. His successful track record includes implementing 'as a service' models that transform customer operations and increase product adoption and customer lifetime spend.
Background in Technology
Willem's career in technology began at Bytes Technology Group as a Dell Enterprise Installations Engineer from 2004 to 2006 in South Africa. He then transitioned to various roles at Dell, including positions focused on EMC storage and enterprise support. This background has provided him with a solid foundation in technical support and customer engagement, essential for his roles in customer success.