William Konitzer
About William Konitzer
William Konitzer is an L2 Escalation Engineer at Mirantis, with a background in customer support and system testing at Metaswitch Networks. He has over a decade of experience in the technology sector, having worked in various roles in both London and Austin.
Work at Mirantis
William Konitzer has been employed at Mirantis as an L2 Escalation Engineer since 2018. In this role, he is responsible for addressing complex technical issues and providing support to customers. His experience in escalation engineering allows him to effectively troubleshoot and resolve challenges that arise in cloud infrastructure and services.
Previous Experience at Metaswitch Networks
William Konitzer has extensive experience at Metaswitch Networks, where he held multiple positions from 2006 to 2017. He began as a System Test Engineer in London for two years, followed by three years as a Customer Support Engineer in Austin. He then advanced to the role of Senior Customer Support Engineer, serving for six years in Austin. Additionally, he worked as a Partner Solutions Engineer for two years in London, contributing to customer support and solutions.
Education and Expertise
William Konitzer studied at the University of Surrey from 2000 to 2004, earning a degree that laid the foundation for his career in engineering and customer support. Prior to that, he attended Winchester College from 1994 to 1999, where he completed his secondary education. His educational background supports his technical expertise in the field.
Career Timeline
William Konitzer's career spans over two decades, beginning with his education at Winchester College and the University of Surrey. He started his professional journey at Metaswitch Networks in 2006 and transitioned through various roles, culminating in his current position at Mirantis. His career reflects a steady progression in technical support and engineering roles.