William Sosa
About William Sosa
William Sosa is a Technical Support Engineer currently working at Mirantis, with a background that includes roles at Novell, JDA Software, Cisco, and nCUBE. He has a strong foundation in both hardware and software engineering, complemented by his studies in Electromechanical Engineering and Computer Sciences.
Work at Mirantis
William Sosa has been employed at Mirantis as a Technical Support Engineer since 2020. In this role, he focuses on Cloud Native Architecture, Orchestration, and Containerization, particularly with Mirantis Docker Enterprise. His responsibilities include providing technical support and solutions to clients, leveraging his extensive background in software engineering and support. His transition to this position marked a return to software engineering after a period of focusing on logistics and transportation.
Previous Employment History
William Sosa has a diverse work history in the technology sector. He worked at Novell as a Senior Software Engineer from 1999 to 2000 in Berkeley Heights, New Jersey. He served at JDA Software as a Senior Technical Analyst from 2012 to 2019 in Cary, North Carolina. Prior to that, he was a Senior Software Engineer at Cisco from 1997 to 1998 in San Jose, California, and at nCUBE from 1996 to 1997 in Foster City, California. Additionally, he held positions as a Technician in the United States Air Force from 1979 to 1983 and as a Lead Technician at Xerox from 1983 to 1984 in New York.
Education and Expertise
William Sosa studied Electromechanical Engineering at the City University of New York-College of Staten Island from 1976 to 1979. He also attended Foothill College, where he studied Computer and Information Sciences from 1990 to 1994. His educational background supports his unique combination of hardware and software expertise, which he applies to resolve complex design flaws and technical issues in his current role.
Technical Skills and Contributions
William Sosa possesses a strong technical skill set that includes hardware and software engineering. He transitioned from System Software Engineering to Software Support after the dot-com meltdown of 2000. Notably, he developed a software solution that increased disk I/O by 25%, earning recognition from the Chief Scientist. His problem-solving skills and ability to think 'outside the box' have been instrumental in helping others adopt effective approaches to technical challenges.