Grace Jimenez
About Grace Jimenez
Grace Jimenez is a Customer Experience Associate at Misen.com, where she has worked since 2020. She previously developed her skills in customer engagement and social media at vineyard vines, where she served as a Customer Service Representative and collaborated with the social media team.
Work at Misen
Grace Jimenez has been employed at Misen.com as a Customer Experience Associate since 2020. In this role, she focuses on enhancing customer interactions and ensuring a positive experience for users of the brand's products. Her responsibilities include addressing customer inquiries and providing support across various communication channels.
Experience at Vineyard Vines
Prior to her current position, Grace Jimenez worked at vineyard vines as a Customer Service Representative from 2017 to 2019. In this capacity, she developed skills in customer engagement and support. She collaborated with the social media team to improve customer engagement strategies and represented the lifestyle brand through social media interactions.
Education and Expertise
Grace Jimenez earned her Bachelor's degree in Psychology from Western New England University, where she studied from 2012 to 2016. This educational background has contributed to her understanding of customer behavior and communication, which she applies in her roles in customer service and experience.
Social Media Engagement Skills
During her tenure at vineyard vines, Grace Jimenez gained experience in monitoring and engaging with customers on social media platforms such as Twitter and Facebook. This experience has equipped her with the skills necessary to effectively interact with customers and enhance their overall experience with the brand.