Taeyeon Lee
About Taeyeon Lee
Taeyeon Lee is a Quality Assurance Specialist at Miso, Inc., where she has worked since 2020. She has a background in customer service and quality assurance, having previously worked at UBASE and developed training programs for new employees.
Work at Miso
Taeyeon Lee has been employed at Miso, Inc. as a Quality Assurance Specialist since 2020. In this role, she established call monitoring metrics based on inquiries and workflow. She conducts weekly evaluations for agents to ensure adherence to quality standards. Additionally, she implemented an Outlier Monitoring Program aimed at enhancing quality assurance processes within the organization.
Previous Experience at UBASE
Before joining Miso, Taeyeon Lee worked at UBASE in two capacities. She served as a Customer Service Specialist from 2018 to 2019 in Bucheon-shi, Gyeonggi-do, Korea Republic of. Following this role, she transitioned to a Quality Assurance Specialist position at UBASE from 2019 to 2020 in Seoul, South Korea. In both roles, she contributed to improving service quality and operational efficiency.
Training and Development Initiatives
During her tenure at UBASE, Taeyeon Lee developed a training curriculum and schedule for new employees. She utilized Google Slides to create educational materials, ensuring that new hires received comprehensive training. This initiative aimed to enhance the onboarding process and equip new staff with the necessary skills for their roles.
Education and Expertise
Taeyeon Lee is pursuing a degree in International Management at Ritsumeikan Asia Pacific University, a program she has been engaged in since 2010. Her educational background complements her professional experience in quality assurance and customer service, providing her with a solid foundation in management principles.