Bridget Koch
About Bridget Koch
Bridget Koch is a Customer Care Supervisor at Missouri Employers Mutual, with extensive experience in customer service and leadership roles. She holds a Master of Science in Management and Leadership and has a background in banking, which enhances her customer service skills.
Current Role at Missouri Employers Mutual
Bridget Koch currently serves as a Customer Care Supervisor at Missouri Employers Mutual. She has held this position since 2022. In her role, she oversees customer care operations, ensuring effective service delivery and team performance. Her responsibilities include managing customer interactions and implementing strategies to enhance customer satisfaction.
Previous Experience at Missouri Employers Mutual
Bridget Koch has extensive experience at Missouri Employers Mutual, where she worked in various capacities. From 2016 to 2020, she served as a Senior Customer Service Advocate, focusing on customer support and service excellence. She then transitioned to the role of Customer Care Team Leader for a period of 9 months in 2020, where she led a team to improve customer service operations.
Educational Background
Bridget Koch studied at Western Governors University, where she earned a Master of Science in Management and Leadership. Her studies in this program were completed from 2021 to 2022. Additionally, she holds a Bachelor of Business Management from the same institution, providing her with a strong foundation in business principles and management practices.
Skills and Expertise
Bridget Koch possesses strong skills in negotiation and leadership, which contribute to her effectiveness in customer service roles. Her background in banking further enhances her customer service capabilities, allowing her to address client needs efficiently. She has expertise in operations management within the insurance industry, which supports her current responsibilities.
Prior Work Experience
Before joining Missouri Employers Mutual, Bridget Koch worked at Club Fitness as a Customer Service/Sales representative from 2009 to 2015. This role provided her with valuable experience in customer interaction and sales, further developing her skills in customer service and support.