Shawn Edwards
About Shawn Edwards
Shawn Edwards is the Claims System and Services Manager at Missouri Employers Mutual, where he has worked since 2009. He has over 15 years of experience in claims processing and has held various roles within the company, contributing to strategic objectives and process improvements.
Current Role as Claims System And Services Manager
Shawn Edwards currently serves as the Claims System and Services Manager at Missouri Employers Mutual. He has held this position since 2009, accumulating over 15 years of experience in this role. In his capacity, he manages operations related to medical only claim processing and oversees the implementation of strategic objectives and process improvement initiatives within the claims systems and services department.
Previous Experience at Missouri Employers Mutual
Shawn Edwards has a substantial history with Missouri Employers Mutual, having worked in various roles since 1996. He began as a Claims Service Representative from 1996 to 1999, then progressed to Claims Services Supervisor from 1999 to 2002. He also served as Customer Service Supervisor from 2003 to 2005 and as Customer Service Quality Consultant from 2005 to 2007. Additionally, he worked as Test and Deploy Team Lead for Claims System Implementation from 2007 to 2009.
Education and Academic Background
Shawn Edwards studied at the University of Missouri-Columbia, where he earned a Bachelor of Science degree in Consumer and Family Economics. His studies spanned from 1991 to 1995, providing him with a solid foundation for his career in claims management and customer service.
Leadership and Communication Skills
In his current role, Shawn Edwards promotes leadership and fosters effective communication between key departments and both external and internal customers. His approach emphasizes collaboration and clarity, ensuring that all stakeholders are aligned with the organization's objectives.
Expertise in Claims Processing Operations
Shawn Edwards possesses extensive experience in managing medical only claim processing operations. His expertise in this area contributes to the efficiency and effectiveness of the claims systems and services department at Missouri Employers Mutual.