Nusrah Hay
About Nusrah Hay
Nusrah Hay is a Senior Customer Experience Manager based in Singapore, with a diverse background in customer service and hospitality. She has held various roles in organizations such as Mobbin, Jetstar Airways, and SilkAir, and holds a Bachelor's degree in Business/Corporate Communications from Singapore University of Social Sciences.
Current Role as Senior Customer Experience Manager
Nusrah Hay currently holds the position of Senior Customer Experience Manager at Mobbin, a role she has occupied since 2023. In this capacity, she focuses on enhancing customer satisfaction and improving service delivery. Her experience in customer experience management is instrumental in driving initiatives that foster positive interactions between the company and its clients.
Previous Experience at Mobbin
Prior to her current role, Nusrah worked at Mobbin as a Customer Experience Manager from 2022 to 2023. During her tenure, she contributed to various projects aimed at optimizing customer engagement and support processes. Her insights and strategies helped shape the customer experience framework within the organization.
Career Background in Customer Service and Hospitality
Nusrah has a diverse background in customer service and hospitality. She worked as a Flight Attendant for Jetstar Airways from 2012 to 2014 and for SilkAir from 2015 to 2020. Additionally, she served as a Customer Service Executive at Ascenda from 2021 to 2022 and as a Customer Service Agent at Salmat in 2014. Her roles in these organizations involved direct customer interaction, which honed her skills in managing customer relationships.
Educational Qualifications
Nusrah holds a Bachelor’s degree in Business/Corporate Communications from the Singapore University of Social Sciences (SUSS), where she studied from 2016 to 2020. She also earned a Diploma in Arts Management with a focus on Performing Arts from the Nanyang Academy of Fine Arts Singapore, completing her studies from 2009 to 2011. Her educational background supports her expertise in communication and customer engagement.
Early Career Experience
Nusrah's early career includes roles that contributed to her professional development. She worked as an Artist Liaison Officer at Singapore GP Pte Ltd for one month in 2010 and as a Grand Club Waitress at Grand Hyatt Singapore for ten months in 2008. These positions provided her with foundational experience in service-oriented environments.