Kami Brown
About Kami Brown
Kami Brown is a Senior Product Manager at mobileLIVE Inc, with a background in product management and fraud consulting at CIBC. She holds a Bachelor of Management and Organizational Studies from Western University and emphasizes a problem-solving approach and client experience enhancement in her work.
Work at mobileLIVE
Kami Brown has been serving as a Senior Product Manager at mobileLIVE Inc since 2021. In this role, she focuses on product development and management, leveraging her extensive experience in the financial services sector. Her tenure at mobileLIVE has allowed her to apply her problem-solving skills and entrepreneurial mindset to enhance client experiences and drive product success.
Previous Experience at CIBC
Kami Brown held multiple positions at CIBC, contributing to various aspects of product management and fraud prevention. She worked as a Senior Product Manager in Banking Centre Authentication from 2020 to 2021. Prior to that, she served as a Consultant in Fraud and Receivables Management from 2015 to 2019, and as a Fraud Business Consultant focusing on Enterprise Payments Modernization from 2019 to 2020. Her roles at CIBC involved developing strategies to mitigate fraud and improve operational efficiency.
Early Career at Tim Hortons
Kami Brown began her professional career at Tim Hortons, where she worked as Storefront Staff from 2008 to 2010. She later advanced to the role of Supervisor/Trainer from 2010 to 2012. These early experiences helped her develop customer service skills and an understanding of team dynamics in a fast-paced environment.
Education and Expertise
Kami Brown studied at Western University, where she specialized in Finance and earned a Bachelor of Management and Organizational Studies from 2012 to 2017. She also attended the European Business School Oestrich-Winkel for a year in 2014-2015. Her educational background provides her with a solid foundation in finance and management principles, which she applies in her current role.
Professional Philosophy
Kami Brown employs a problem-solving approach that targets the root causes of issues rather than merely addressing symptoms. She focuses on creating memorable client experiences that lead to measurable improvements in Client Experience metrics, such as reduced escalations and increased Net Promoter Scores (NPS). Her belief in resilience allows her to view challenges as learning opportunities.