Lance Kim
About Lance Kim
Lance Kim serves as the Sr. Director of Technical Operations at MobilityWare, where he leads a service-oriented support organization. He has extensive experience in IT management, having held various roles in multiple companies over the years.
Current Role at MobilityWare
Lance Kim serves as the Sr. Director of Technical Operations at MobilityWare, a position he has held since 2017. In this role, he leads a service-oriented support organization that adheres to ITIL fundamentals. His team comprises 12 members, including service reliability engineers and an IT project manager. Kim's leadership focuses on enhancing operational efficiency and ensuring high-quality service delivery.
Previous Experience in Technical Operations
Before joining MobilityWare, Lance Kim held various positions in technical operations. He worked at Cie Digital Labs as IT Manager from 2015 to 2017, and at EarDish Corporation as Director of Technology for 7 months in 2014 to 2015. His experience also includes a role as Sr. Network Engineer and Team Lead at NEOGOV from 2008 to 2013, and as Install Manager at ZeroLag Communications for 9 months in 2007 to 2008.
Education and Academic Background
Lance Kim studied Sociology at San Francisco State University for one year from 1995 to 1996. This academic background has contributed to his understanding of organizational dynamics and team management within technical environments.
Expertise in IT Management
Lance Kim has extensive experience in IT management, particularly in overseeing IT-related budgets that encompass staff, services, solutions, hosting, hardware, and licensing. He has implemented an Identity Access Management (IAM) strategy aimed at simplifying identity sources, enhancing security through multi-factor authentication (MFA), and facilitating management and access via single sign-on (SSO).
Vendor Relationship Management
In his various roles, Lance Kim has focused on improving vendor relationships by advocating for feature requests and engaging in contract negotiations. His efforts aim to enhance business operations and achieve cost-effectiveness, demonstrating his commitment to optimizing organizational resources.