Felicia Claflin
About Felicia Claflin
Felicia Claflin is the Supervisor of IT Support at MOD Pizza in Bellevue, Washington, where she has worked since 2020. She has a diverse background in IT support and administrative roles within the company, along with experience in customer service and leadership.
Current Role at MOD Pizza
Felicia Claflin serves as the Supervisor of IT Support at MOD Pizza, a position she has held since 2020. In this role, she oversees the IT support team, ensuring efficient operations and effective problem resolution. Her leadership contributes to the overall performance of the IT department, focusing on enhancing service delivery and support for the company's technology needs.
Career Progression at MOD Pizza
Felicia Claflin has had a progressive career at MOD Pizza, starting as an Administrative Assistant from 2015 to 2017. She then transitioned to roles in IT support, first as IT Support 1 from 2018 to 2019, followed by IT Support 2 from 2019 to 2020. Her experience in various capacities within the company has equipped her with a comprehensive understanding of both operational and technical aspects of the business.
Education and Training
Felicia Claflin studied at Tahoma High School from 2009 to 2011. Her educational background laid the foundation for her career, allowing her to develop skills that are applicable in her roles at MOD Pizza and in the IT support field.
Skills and Expertise
Felicia possesses strong skills in computer troubleshooting and problem-solving, which are essential in her current role in IT support. She has a demonstrated ability to enhance business operations through the development of new processes that improve project management efficiency. Her experience also reflects a commitment to leadership and customer satisfaction within the restaurant industry.
Previous Experience
Prior to her current position, Felicia worked in various roles at MOD Pizza, including as a Construction Specialist and MOD Squad member. Additionally, she gained experience as Skate Park Staff at YMCA Mukilteo Branch. This diverse background has contributed to her well-rounded skill set and understanding of both customer service and technical support.