Jordan Munro
About Jordan Munro
Jordan Munro serves as the Director of Operations Planning, Implementation, and Customer Support at MOD Pizza, where he leads initiatives to improve employee and customer experiences. With extensive experience at Starbucks in various managerial roles, he specializes in operational efficiencies and product innovation.
Current Role at MOD Pizza
Jordan Munro serves as the Director of Operations Planning, Implementation, and Customer Support at MOD Pizza. In this role, he leads a team dedicated to operations consultation and implementation planning. His focus is on enhancing both employee and customer experiences. He has been with MOD Pizza since 2022, contributing to the company's operational strategies in the Greater Seattle Area.
Previous Experience at Starbucks
Jordan Munro has extensive experience at Starbucks, holding various roles over a span of more than a decade. His positions included Manager of Operations Consultation, Program Manager for Retail Hardware, and Digital Product Manager. He worked in roles that emphasized operational efficiency, product management, and customer support. His tenure at Starbucks included responsibilities such as managing a contact center technology team and overseeing content management initiatives.
Education and Academic Background
Jordan Munro studied at the University of Arizona, where he earned a Bachelor of Science degree in Education. His academic journey spanned from 2000 to 2005. This educational background has contributed to his understanding of organizational dynamics and employee training methodologies.
Expertise in Operations and Continuous Improvement
Jordan Munro specializes in driving operational efficiencies and continuous improvement within organizations. He possesses a keen understanding of market dynamics and user needs, which he leverages to foster product innovation. His leadership in operations consultation and implementation planning is aimed at enhancing overall customer satisfaction and operational performance.