Noel Hernandez
About Noel Hernandez
Noel Hernandez serves as the Director of IT Support and Infrastructure at MOD Pizza, a position he has held since 2019. With a background in various IT roles, he leads a team of 12 professionals and manages a budget of $2 million for SaaS subscriptions and end-user licenses.
Work at MOD Pizza
Noel Hernandez has been serving as the Director of IT Support and Infrastructure at MOD Pizza since 2019. In this role, he leads a team of 12 professionals across four functional areas: Network and Infrastructure, IT Support, Telecommunications, and end-user systems. Prior to his current position, he worked as the Manager of IT Support at MOD Pizza from 2017 to 2019. His experience at MOD Pizza has contributed to the development and optimization of IT support processes within the organization.
Previous Experience in IT Support
Before joining MOD Pizza, Noel Hernandez held various positions in IT support roles. He worked at Coinstar from 2002 to 2013, where he progressed from Associate Technical Services Engineer to Technical Services Engineer and finally to Deskside Support Specialist. His tenure at Coinstar provided him with extensive experience in technical support and systems administration. Additionally, he briefly served as a System Administrator II at Outerwall in 2016.
Education and Expertise
Noel Hernandez studied at ITT Technical Institute-San Bernardino, where he earned an Associate of Science (A.S.) degree in Electrical and Electronics Engineering from 1998 to 2000. His educational background laid the foundation for his career in IT, equipping him with the technical knowledge necessary for various roles in the industry.
Budget Management and Compliance
In his current role at MOD Pizza, Noel manages a $2 million budget for SaaS subscriptions and end-user licenses. He collaborates with the Legal department to negotiate SaaS contracts, ensuring compliance with Soc2/Sox requirements. His responsibilities also include ensuring the attainment of PCI compliance for level 1 merchants, highlighting his focus on regulatory compliance and financial oversight.
Technology Implementation and Optimization
Noel Hernandez has implemented and integrated remote work technology solutions to facilitate seamless telecommuting experiences. This includes the deployment of conference room systems and user applications. He has also optimized hardware procurement procedures by building vendor relations and leveraging value propositions, demonstrating his commitment to enhancing operational efficiency.