Shawna Harris,MBA
About Shawna Harris,MBA
Shawna Harris, MBA, is a General Manager with extensive experience in the restaurant industry, currently leading operations at MOD Pizza in Charlotte, North Carolina. She has held managerial positions at various establishments, including Chipotle Mexican Grill, Five Guys Enterprises, and Starbucks Coffee Company, and possesses advanced degrees in Marketing and Information Systems.
Current Role at MOD Pizza
Shawna Harris serves as the General Manager at MOD Pizza, a position she has held since 2021 in Charlotte, North Carolina. In this role, she manages daily operations, oversees staff performance, and implements strategies to enhance customer satisfaction. Her responsibilities include managing budgets and performance improvement initiatives, particularly in challenging economic conditions. Harris focuses on driving increased performance and streamlining operations to ensure the success of the establishment.
Previous Experience in Restaurant Management
Shawna Harris has extensive experience in restaurant management, having held the position of General Manager at several establishments. She worked at Chipotle Mexican Grill from 2013 to 2014, Five Guys Enterprises from 2018 to 2019, and Beefsteak from 2016 to 2017, all in Washington, DC. Additionally, she served as General Manager at Sharbat Republic for 11 months in 2014. Her tenure at Starbucks Coffee Company as General Store Manager from 2004 to 2011 further solidified her expertise in the industry.
Educational Background and Qualifications
Shawna Harris holds a Master of Business Administration (MBA) in Marketing from Strayer University, which she completed from 2005 to 2007. She also earned a Master Certificate in Information Systems in Networking from the same institution in 2008. Her undergraduate education includes a Bachelor of Science in Physical Education Teaching and Coaching from Limestone University and an Associate of Science in General Studies from Spartanburg Methodist College. This diverse educational background supports her management capabilities.
Leadership and Management Style
Shawna Harris employs a Tell-Show-Do approach to training staff, which enhances the effectiveness of workforce development. She focuses on risk management and turning around struggling operations in competitive markets. Harris promotes a culturally diverse and inclusive work environment through strategic HR leadership, ensuring that all team members feel valued and engaged. Her competitive mindset drives her to achieve high performance and operational efficiency.