Carolina Orrego
About Carolina Orrego
Carolina Orrego is a Client Success Specialist at MODE Transportation in Toronto, Ontario, with a background in customer service and public relations. She has experience in various roles, including medical assistant and export documentation coordinator, and possesses strong skills in executive accounting and medical billing.
Work at MODE Transportation
Carolina Orrego has been serving as a Client Success Specialist at MODE Transportation since 2021. In this role, she focuses on enhancing client relationships and ensuring customer satisfaction. Her responsibilities include addressing client inquiries, providing support, and facilitating communication between clients and the company. Carolina's experience in customer service and public relations contributes to her effectiveness in this position.
Previous Employment Experience
Prior to her current role, Carolina Orrego worked at several organizations. She served as a Medical Assistant at Vista Eye Centre from 2019 to 2020, where she gained experience in patient care. She also held the position of Export Documentation Coordinator at Hanjin Shipping for ten months in 2015 to 2016, managing export documentation in Toronto. Additionally, she worked as a Front Desk staff member at Voak Health Centre from 2020 to 2021, further enhancing her customer service skills.
Education and Expertise
Carolina Orrego has a diverse educational background. She studied at Ecole Yves Theriault, where she achieved proficiency in French. She also attended Carlos III Cartagena in Murcia, focusing on Logistics from 2007 to 2009. Her high school education was completed at Grover Cleveland High School in New York. Carolina possesses expertise in specialized software programs such as OSCAR and Telus PS Suite, which are essential for managing medical and administrative tasks.
Skills in Customer Service and Administration
Carolina Orrego has a proven track record in customer service and public relations. She has experience as an executive-level administrative assistant, which has equipped her with strong skills in executive accounting and medical billing. Her professional responsibilities in both the medical and transportation industries have further developed her ability to handle confidential and sensitive information with discretion and professionalism.
Professional Goals and Contributions
Carolina aims to leverage her interpersonal, leadership, strategic, and organizational skills to contribute to the success of her team at MODE Transportation. She is focused on enhancing client experiences and fostering positive relationships, which are crucial for the growth and reputation of the company.