Christie Williams
About Christie Williams
Christie Williams is a Collections Specialist with 20 years of experience at Mode Transportation and a strong background in resolving customer disputes. She holds a Bachelor's degree in Social Services from Belhaven University and has previously worked as a Claims Specialist at FedEx for 23 years.
Work at MODE Transportation
Christie Williams has been employed at MODE Transportation as a Collections Specialist since 2004. In this role, she focuses on resolving customer disputes, which is a critical aspect of her responsibilities. Over her 20 years at MODE Transportation, she has developed expertise in managing collections processes and customer interactions.
Education and Expertise
Christie Williams studied at Belhaven College, where she pursued a Bachelor of Social Services from 2010 to 2015. Additionally, she attended Belhaven University, achieving a Bachelor's degree in Social Services from 2010 to 2014. Her educational background supports her extensive experience in customer service and collections management.
Background
Before joining MODE Transportation, Christie Williams worked at FedEx as a Claims Specialist for 23 years, from 1981 to 2004. This experience provided her with a strong foundation in customer service and dispute resolution, skills that she has effectively applied in her current role.
Skills and Responsibilities
In her role as a Collections Specialist, Christie Williams possesses skills in customer service and manager assistance. She is responsible for creating and managing spreadsheets and agings, which are essential for tracking collections and customer accounts. Her ability to resolve disputes is a key component of her work.