Derek Morales
About Derek Morales
Derek Morales is a Bilingual Client Success Specialist at Morai Logistics Inc, part of Mode Transportation Associates, with a decade of experience in the role. He has a background in Business Administration from Humber College and has held various customer service positions prior to his current role.
Current Role at Mode Transportation
Derek Morales serves as a Bilingual Client Success Specialist for Morai Logistics Inc at Mode Transportation Associates. He has held this position since 2014, contributing to the company's client relations and support efforts for a decade. His role involves facilitating communication and ensuring customer satisfaction, leveraging his bilingual skills to assist a diverse clientele in Dallas, Texas.
Education and Training
Derek Morales attended Downsview Secondary School from 2004 to 2008. He furthered his education at Humber College, where he studied Business Administration from 2009 to 2012. This educational background provided him with foundational knowledge in business practices and customer service, which he applies in his current role.
Previous Work Experience
Before joining Mode Transportation, Derek Morales gained extensive customer service experience. He worked at Walmart Canada from 2008 to 2012 in Mississauga, Ontario, and at No Frills Supermarket from 2005 to 2008 in Denison, Iowa. Additionally, he served as a Lot Manager at Bramgate Volkswagen from 2012 to 2014 in Brampton, Ontario. These roles equipped him with skills in customer interaction and management.
Professional Skills
Derek Morales possesses strong bilingual communication skills, which enhance his effectiveness in client relations. His background in customer service across various industries has developed his ability to address client needs efficiently. His experience in management at Bramgate Volkswagen further complements his skill set, allowing him to navigate complex client situations.