Derek Morales
About Derek Morales
Derek Morales is a professional in Delivery Management with a background in Business Administration from Humber College. He has extensive experience in client success and transportation operations, currently overseeing cross-border operations at Mode Transportation.
Work at MODE Transportation
Derek Morales currently holds a position in Delivery Management at Mode Transportation, where he has worked since 2017. His role involves overseeing cross-border operations, particularly focusing on US/Mexico customs to address transportation issues. Prior to his current position, he served as a Bilingual Client Success Specialist at Mode Transportation from 2014 to 2017. In this capacity, he contributed to client relations and ensured effective communication in both English and Spanish.
Education and Expertise
Derek Morales studied at Humber College, where he earned a degree in Business Administration and Management from 2009 to 2012. His educational background provides a foundation for his expertise in the supply chain process, where he specializes in offering consultation for cost-saving initiatives. His knowledge is further enhanced by his experience in utilizing big data for KPI metrics and root cause analysis, which aids in improving delivery management operations.
Background
Before joining Mode Transportation, Derek Morales gained experience in various roles. He worked at Walmart from 2009 to 2012 as a Customer Service, Stocking Associate, and Cashier, which helped him develop strong customer service skills. Following his time at Walmart, he served as a Lot Manager at Bramgate Volkswagen from 2012 to 2014, where he managed vehicle inventory and operations.
Achievements in Delivery Management
In his current role in Delivery Management at Mode Transportation, Derek Morales oversees cross-border operations and resolves transportation issues efficiently. His expertise in utilizing big data for KPI metrics and root cause analysis has contributed to improved delivery management operations. He specializes in providing consultation to clients, focusing on cost-saving initiatives within the supply chain process.