Amy Nguyen
About Amy Nguyen
Amy Nguyen is an Enterprise Client Success Manager at Modern Health, with extensive experience in healthcare technology and client management. She has held various roles at Stanley Healthcare and other organizations, focusing on customer success and healthcare supply chain processes.
Work at Modern Health
Amy Nguyen serves as an Enterprise Client Success Manager at Modern Health since 2022. In this role, she focuses on enhancing client satisfaction and ensuring successful implementation of client solutions. Her responsibilities include managing client relationships and advocating for mental health in the workplace. She emphasizes the importance of destigmatizing mental health issues, aligning with Modern Health's mission to provide accessible mental health support.
Previous Experience at Stanley Healthcare
Amy Nguyen has extensive experience at Stanley Healthcare, where she held multiple roles over several years. She began as a Customer Service Manager from 2004 to 2005, then transitioned to Lead Software Implementation Specialist from 2005 to 2009. She later served as Customer Success Manager for SpaceTRAX from 2017 to 2021 and as a Transformational Lean™ Consultant in 2012. Additionally, she worked as Director of Performance Excellence for a brief period in 2013 and as Technology Solutions Territory Manager from 2009 to 2012.
Education and Expertise
Amy Nguyen studied at Wayne State University, where she achieved a degree in Social Work. She possesses broad knowledge of RFID technology and its applications in healthcare. Her specialization includes healthcare supply chain processes and technologies, focusing on both acute and long-term care. She is also knowledgeable in HIPAA and GDPR compliance, ensuring data protection and privacy in client interactions.
Career in Customer Success and Management
Throughout her career, Amy Nguyen has held various positions that emphasize customer success and management. She worked as a Customer Management Executive at WalkMe™ from 2016 to 2017 and as a Customer Program Success Manager at Mashery, an Intel Company, from 2014 to 2015. Additionally, she served as a Senior Customer Relationship Manager at Human Arc from 2013 to 2014 and as a Business Development Specialist at TrackCore, Inc. for a brief period in 2021.
Early Career Experience
Before entering the healthcare sector, Amy Nguyen worked in the hospitality industry as a Bartender and Regional Trainer at TGI Fridays from 2000 to 2004. This early experience provided her with foundational skills in customer service and team training, which she later applied in her healthcare roles.