Benjamin Kwan
About Benjamin Kwan
Benjamin Kwan is an Enterprise Client Success Manager at Modern Health, with extensive experience in client success and sales roles across various companies, including Salesforce and Samsung SDI. He holds a Bachelor of Science in Electrical Engineering from San Jose State University.
Current Role at Modern Health
Benjamin Kwan serves as the Enterprise Client Success Manager at Modern Health. He has held this position since 2022, contributing to the company's mission of improving mental health through technology. In this role, he focuses on ensuring client satisfaction and success, leveraging his extensive background in customer success and sales management.
Previous Experience at Salesforce
Kwan has a significant history with Salesforce, where he worked in various roles from 2015 to 2022. His positions included Senior Success Specialist (CPQ) for one year, Senior Success Manager (Quote-to-Cash) for six months, and Senior Success Manager for three years. His experience at Salesforce provided him with deep insights into customer relationship management and sales processes.
Sales and Customer Success Background
Before his tenure at Modern Health, Kwan held several roles in sales and customer success. He worked at NatureBox as Corporate Sales for eight months in 2015 and at SteelBrick as Customer Success Manager for three months in 2015. Additionally, he served as Sales Manager at Samsung SDI Co., LTD for two years, where he developed skills in sales strategy and client engagement.
Educational Background in Electrical Engineering
Benjamin Kwan studied at San Jose State University, where he earned a Bachelor of Science degree in Electrical Engineering. This educational foundation has equipped him with analytical skills and technical knowledge that he applies in his professional roles.
Early Career Experience
Kwan began his career as a Sales Engineer at Horiba, where he worked for six years from 2007 to 2013. He also spent two years as a Sales and Applications Engineer at Coen Company from 2005 to 2007. These early experiences in engineering and sales laid the groundwork for his later roles in customer success and management.