Cassandra Day
About Cassandra Day
Cassandra Day is a Senior Director of Client Success at Modern Health, with extensive experience in customer success operations in technology-focused startups. She has held various leadership roles in companies such as TrueAccord, Marqeta, and WalkMe™, and has a strong background in managing global teams and exceeding revenue targets.
Current Role at Modern Health
Cassandra Day serves as the Senior Director of Client Success at Modern Health. She has held this position since 2022, contributing to the company's client engagement strategies and operational efficiency. In her role, she focuses on enhancing client relationships and ensuring successful outcomes for clients utilizing Modern Health's services.
Previous Experience in Client Success
Cassandra Day has a diverse background in client success roles across various organizations. She worked at TrueAccord as the Head of Client Success from 2015 to 2017, and at Marqeta, Inc. as the Director of Customer Success from 2019 to 2020. Additionally, she held positions at Boomtrain, WalkMe™, and E la Carte Inc., where she specialized in scaling customer success operations in tech-heavy start-ups.
Expertise in Customer Success Operations
Cassandra Day specializes in scaling customer success operations from the ground up in technology-focused start-ups. She has a proven track record of exceeding 8-figure renewal and expansion quotas in B2B SaaS and enterprise products. Her extensive experience includes managing global and remote teams across various client segments, demonstrating her capability in handling complex client needs.
Educational Background
Cassandra Day studied at Sonoma State University, where she earned two Bachelor's degrees in Philosophy and Psychology. This educational foundation has contributed to her understanding of client dynamics and her approach to enhancing company culture alongside achieving business goals.
Career Timeline
Cassandra Day's career spans over a decade, with significant roles in client success and account management. She began her career as a Technical Recruiter at The Judge Group in 2011, followed by an Account Manager position at Bluewolf, an IBM Company. Her career progressed through various leadership roles, culminating in her current position at Modern Health.