Charlene Rubin
About Charlene Rubin
Charlene Rubin is an Enterprise Client Success Manager at Modern Health, with over 19 years of experience in client-facing roles. She previously held positions at Allego, Workhuman, Philips Healthcare, and Qstream, demonstrating a strong background in customer success, sales, and training.
Work at Modern Health
Charlene Rubin currently serves as an Enterprise Client Success Manager at Modern Health. In this role, she focuses on ensuring client satisfaction and success, leveraging her extensive experience in customer success and client interaction. Since joining Modern Health in 2022, she has also taken on leadership responsibilities by leading an Employee Resource Group (ERG) that promotes an inclusive workplace culture.
Previous Experience at Allego
Before her current position, Charlene Rubin worked at Allego as a Senior Customer Success Manager from 2018 to 2022. During her four years at Allego, she was responsible for managing client relationships and ensuring successful product adoption, contributing to the overall success of the organization.
Background in Customer Success and Sales
Charlene Rubin has over 19 years of experience in roles that involve direct client interaction, including customer success, sales, solutions consulting, and training. Her career includes various positions at companies such as Philips Healthcare, Viacord, and Qstream, where she developed a strong foundation in client services and training.
Education and Expertise
Charlene Rubin studied at Boston College Carroll School of Management, where she completed an Executive Certificate Program in Leadership for Change from 2010 to 2011. She also holds a Bachelor's degree in History from the University of New Hampshire, which she obtained from 1999 to 2003. Her educational background complements her professional expertise in client success and training.
Career Progression and Roles
Throughout her career, Charlene Rubin has held various positions that showcase her skills in customer success and training. She worked at Philips Healthcare as a Territory Representative and later as a Senior Manager in Training & Implementation. Additionally, she has experience as a Senior Launch Success Manager at Workhuman and as a Senior Client Services/Customer Success Manager at Qstream.