Katrina Keirns
About Katrina Keirns
Katrina Keirns is a Manager of Provider Recruiting Operations at Modern Health, where she leads a team of recruiters and enhances the efficiency of the provider network. With over seven years of experience in SaaS environments, she has held various roles in customer success and talent management.
Work at Modern Health
Katrina Keirns has been with Modern Health since 2021, currently serving as the Manager of Provider Recruiting Operations. In this role, she leads a team of six recruiters responsible for the full cycle recruiting process for therapists and coaches on a global scale. Her focus includes developing new tools and strategies to enhance the efficiency of scaling the Modern Health Provider Network. Prior to her current position, she worked as the Provider Recruiting Lead at Modern Health from 2020 to 2021.
Previous Experience at Hired, Inc.
Katrina Keirns worked at Hired, Inc. in various roles from 2016 to 2020. She began as a Talent Development Associate for eight months, followed by a two-year tenure as a Talent Success Manager from 2017 to 2019. She then transitioned to a Customer Success Manager role for six months in 2019, contributing to the company's customer engagement strategies.
Background in Customer Success Management
Katrina has a background in customer success management, having worked at Reflektive as a Customer Success Manager for six months in 2019. Her experience in this area has equipped her with skills in client relationship management and service delivery, which she has applied throughout her career in various roles.
Education and Expertise
Katrina Keirns earned a Bachelor of Science degree in Integrated Strategic Communications from the University of Kentucky, where she studied from 2011 to 2015. During her time at the university, she also participated as a student athlete. Her educational background supports her expertise in talent advocacy, customer success, and recruiting management within SaaS platform environments.
Internship Experience
Katrina gained early professional experience through internships at Don Jacobs and Viamedia in 2014. These internships, each lasting three months, provided her with foundational skills in a professional setting, contributing to her development in the fields of customer service and support.