Liana Merkel, Pt, Dpt
About Liana Merkel, Pt, Dpt
Liana Merkel is a Launch Operations Senior Associate with a background in physical therapy and customer success. She has worked in various roles across multiple organizations, demonstrating a commitment to improving mental healthcare and organizational processes.
Current Role at Modern Health
Liana Merkel serves as a Launch Operations Senior Associate at Modern Health, a position she has held since 2022. In this role, she focuses on enhancing operational processes and ensuring effective client onboarding. Her responsibilities include implementing feedback mechanisms to improve service delivery and operational efficiency. Liana's background in customer success and physical therapy informs her approach to her current role, allowing her to bridge the gap between client needs and operational capabilities.
Previous Experience in Physical Therapy
Liana Merkel has extensive experience in physical therapy, having worked at several organizations. She was a Physical Therapist at G SPORTS PHYSICAL THERAPY, INC from 2019 to 2020 in Berkeley, California, and at Fairfax Family Physical Therapy from 2017 to 2019. Her work in these roles involved providing patient care and rehabilitation services. This experience laid a strong foundation for her understanding of client needs and healthcare delivery.
Career Transition to Customer Success
Liana transitioned from a career in physical therapy to customer success and operations, motivated by her passion for uplifting others and improving organizational processes. She began her journey in customer success at Modern Health, where she held multiple roles, including Client Success Manager and Client Success Associate. This transition reflects her commitment to enhancing client experiences and operational effectiveness in the healthcare sector.
Educational Background
Liana Merkel earned her Bachelor's degree in Kinesiology and Exercise Science from the University of Vermont, completing her studies from 2011 to 2015. She further pursued her education at the same institution, obtaining a Doctorate in Physical Therapy from 2014 to 2017. Her academic background provides a solid foundation for her work in both physical therapy and customer success.
Passion for Mental Healthcare
Liana Merkel is dedicated to destigmatizing mental healthcare and supporting those around her. This passion influences her professional endeavors and aligns with her work at Modern Health, where she contributes to improving mental health services. Her commitment to uplifting others is a driving force in her career, guiding her interactions with clients and colleagues.