Mark Muston
About Mark Muston
Mark Muston serves as the Head of Business Operations & Strategy for the Global Provider Network at Modern Health, where he has worked since 2020. He has a background in commodities trading at Citi and holds degrees from Columbia Engineering and The London School of Economics.
Work at Modern Health
Mark Muston serves as the Head of Business Operations & Strategy for the Global Provider Network at Modern Health since 2020. In this role, he has overseen the recruiting, training, and integration of a team comprising 30 Recruiters, Operations Specialists, Project Managers, and Data Analysts. He manages a multi-million dollar annual team operating budget and a broader provider-based care budget. Muston has led the development and execution of a global provider network strategy, significantly expanding network coverage by ten times. His leadership has resulted in industry-leading provider engagement and a provider NPS score exceeding 70.
Previous Experience at Citi
Prior to his current role, Mark Muston held several positions at Citi. He worked as a Vice President and Iron Ore & Metals Trader in Singapore from 2017 to 2019. Before that, he was a Commodities - Base Metals Options Trader in London from 2014 to 2017. His career at Citi began as a Commodities - Index & Precious Metals Trader in the Greater New York City Area from 2013 to 2014. During his tenure, he transformed the London options desk from a money-losing operation into a profitable multi-million dollar annual PnL business.
Education and Expertise
Mark Muston holds a Bachelor of Science (B.S.) degree in Operations Research: Engineering Management Systems from Columbia Engineering. He also studied Economics at The London School of Economics and Political Science (LSE) and Renewable Energy at the University of Minnesota Morris. His educational background provides a strong foundation for his expertise in business operations and strategy within the healthcare sector.
Organizational Leadership and Strategy Development
At Modern Health, Mark Muston has designed and led multiple organizational structure redesigns aimed at facilitating hypergrowth. He has built and facilitated presentations and data points in collaboration with Go-To-Market (GTM) and Product Marketing teams, which have directly supported 50% of the company's revenue. His strategic initiatives have played a crucial role in enhancing operational efficiency and driving growth within the organization.