Natalie Young
About Natalie Young
Natalie Young is a Senior Customer Success Manager at Modern Health, where she has worked since 2020. With a background in customer success and a degree in Psychology from UC San Diego, she has a proven track record of generating significant revenue and achieving Presidents Club status in 2021 and 2022.
Work at Modern Health
Natalie Young has served as a Senior Customer Success Manager at Modern Health since 2020. In this role, she focuses on enhancing customer satisfaction and driving engagement with the company's mental health solutions. Based in San Francisco, California, she has contributed to the company's growth and client retention strategies over her four years of service.
Previous Experience in Customer Success
Before joining Modern Health, Natalie Young worked at Glassdoor as an Enterprise Customer Success Manager from 2018 to 2020. She managed client relationships and ensured successful implementation of Glassdoor's services. Prior to that, she spent three years at CoStar Group in a similar role, where she also held the position of Research Associate for a brief period in 2015.
Education and Expertise
Natalie Young earned her Bachelor’s Degree in Psychology from the University of California, San Diego. Her educational background provides her with insights into customer behavior and relationship management, which are essential in her roles in customer success.
Achievements in Customer Success
Natalie Young achieved Presidents Club status in both 2021 and 2022, recognizing her exceptional performance in customer success. Additionally, she generated $1.6 million in upsell revenue while managing strategic accounts, demonstrating her effectiveness in driving revenue growth and client satisfaction.
Early Career and Roles
Natalie Young's early career included roles such as Group Therapy Facilitator at Project AWARE, where she worked for 11 months in 2011, and Program Leader at San Marcos Unified School District for one year. She also worked as a Wilderness Trip Guide at Outback Adventures from 2012 to 2015, gaining diverse experience in leadership and team management.