Ryan Buhs
About Ryan Buhs
Ryan Buhs is an Enterprise Client Success Manager at Modern Health, where he focuses on building relationships and improving mental health support. He has extensive experience in customer success roles across various companies, including LinkedIn, DocuSign, and BacklotCars.
Work at Modern Health
Ryan Buhs serves as the Enterprise Client Success Manager at Modern Health, a position he has held since 2022. In this role, he focuses on enhancing client relationships and ensuring successful implementation of mental health solutions. His approach combines technology with a human touch, advocating for the destigmatization of mental health support. Buhs emphasizes the importance of understanding partners on a deeper level to foster better collaboration and support.
Previous Experience in Customer Success
Before joining Modern Health, Ryan Buhs held several roles in customer success across various organizations. He worked as the Director of Customer Success at BacklotCars from 2018 to 2020. Following that, he served as an Enterprise Customer Success Manager at DocuSign from 2020 to 2022. Additionally, he spent a decade at LinkedIn as a Senior Customer Success Manager, where he gained comprehensive experience in the sales cycle.
Education and Expertise
Ryan Buhs has a diverse educational background. He studied Marketing, Finance, and Business Administration at the University of Nebraska-Lincoln for one year. He later earned a Bachelor of Science degree in Finance, Accounting, and Business from the University of Nebraska at Omaha. He also studied Marketing Management at Bellevue University, achieving another Bachelor of Science degree. Buhs possesses expertise in creating scaled processes and operational excellence, which he applies in his current role.
Mentorship and Community Involvement
In 2021, Ryan Buhs contributed to the startup community as a mentor at Techstars in Kansas City, Missouri. His mentorship role lasted for six months, during which he provided guidance and support to emerging entrepreneurs. This experience reflects his commitment to helping others reach their potential and his passion for building relationships within the business community.
Philosophy and Inspiration
Ryan Buhs is inspired by the book 'Lovability' by Brian de Haaff, which emphasizes the importance of delivering unexpectedly joyful experiences to customers. He believes in the value of understanding partners at a deeper, human level to enhance collaboration and support. His approach to customer success is rooted in building meaningful relationships and implementing automated, repeatable processes that benefit both clients and organizations.