Sarah Neale
About Sarah Neale
Sarah Neale is a Strategic Client Success Manager at Modern Health, specializing in client relations within the mental health care industry. She has extensive experience in account management and customer relationship management, having previously held various roles at Optum over several years.
Current Role at Modern Health
Sarah Neale serves as a Strategic Client Success Manager at Modern Health, a position she has held since 2021. She operates from San Francisco, California, focusing on enhancing client relationships and ensuring successful outcomes in the mental health sector. Her role involves leveraging her extensive experience in account management to foster client satisfaction and retention.
Previous Experience at Optum
Prior to her current role, Sarah Neale worked at Optum for several years in various capacities. She was a Senior Client Services Manager from 2020 to 2021, a Client Executive from 2016 to 2020, and held the position of Senior Client Services Manager from 2011 to 2016. Additionally, she served as a Strategic Account Executive from 2008 to 2011. Her tenure at Optum provided her with a robust foundation in client services and account management.
Education and Expertise
Sarah Neale studied at Oxnard College, where she focused on Substance Abuse/Addiction Counseling, earning a degree in Addiction Disorder Studies from 2006 to 2008. She also attended California State University, Northridge, where she obtained a Bachelor of Arts in Sociology from 2002 to 2004. Her educational background complements her expertise in union and non-union account management within the mental health care industry.
Skills in Customer Relationship Management
Sarah Neale possesses strong skills in customer relationship management (CRM), specifically tailored to the mental health sector. Her professional background emphasizes a focus on compassion and sales in client success roles, enabling her to effectively manage client expectations and deliver tailored solutions.