Victoria S.
About Victoria S.
Victoria S. serves as the Care Operations Lead at Modern Health, where she has worked since 2021. She has a background in customer experience and support, having held various roles at companies such as Galileo, Goldbelly, Away, and Warby Parker.
Current Role at Modern Health
Victoria S. serves as the Care Operations Lead at Modern Health, a position she has held since 2021. In this role, she is responsible for overseeing care operations, ensuring that patients receive the necessary support and resources. Her work contributes to the overall mission of Modern Health in providing mental health services.
Previous Experience at Galileo
Prior to her current role, Victoria worked at Galileo as a Patient Support representative for five months in 2020. Based in the New York City Metropolitan Area, she focused on assisting patients and addressing their needs during her tenure.
Experience at Goldbelly
Victoria was employed at Goldbelly as a Senior Customer Experience Agent from 2020 to 2021. During her nine-month period there, she worked to enhance customer satisfaction and resolve inquiries, contributing to the company's customer service efforts in the New York City Metropolitan Area.
Background in Customer Experience at Away
Before her time at Goldbelly, Victoria held the position of CX Training and On-boarding Lead at Away from 2018 to 2020. In this role, she was responsible for training new customer experience team members and ensuring effective onboarding processes in the Greater New York City Area.
Early Career at Warby Parker
Victoria began her career at Warby Parker, where she worked as a Sales Supervisor from 2014 to 2018. Over her four years with the company in the Greater New York City Area, she managed sales operations and supported team performance.
Education at York College
Victoria studied at York College of the City University of New York. Her educational background has provided her with foundational knowledge and skills applicable to her roles in customer experience and care operations.