Jodie S.
About Jodie S.
Jodie S. is a Technical Support Specialist at Modern Treasury, where she has worked since 2023. With a diverse background in technical support and customer service, she has held various roles in multiple companies, including Simpplr, Fexa, and AssureSign.
Work at Modern Treasury
Jodie S. has been employed at Modern Treasury as a Technical Support Specialist since 2023. In this role, Jodie is responsible for providing technical assistance and support to clients, ensuring effective use of the company's financial operations platform. This position involves troubleshooting issues, configuring systems, and enhancing user experience.
Previous Employment History
Prior to joining Modern Treasury, Jodie S. held various positions in technical support and customer service. Jodie worked as a Customer Support Engineer at Simpplr from 2021 to 2022. Before that, Jodie was a Client Success Help Desk 3 at Fexa for 10 months. Jodie also served as a Content Management Specialist at RECUR in 2022 and as a Technical Support Analyst at AssureSign from 2020 to 2021.
Education and Expertise
Jodie S. holds a Master of Science in Computer and Information Systems Security/Information Assurance from Davenport University, completed from 2011 to 2014. Jodie also earned a Bachelor of Science in Public Affairs from Indiana University Bloomington, studying from 2008 to 2010. Jodie possesses expertise in configuring and supporting both Windows and Linux infrastructures, as well as proficiency in REST APIs, D365, and Salesforce platforms.
Technical Skills and Specializations
Jodie S. has a strong background in Software as a Service (SaaS) support, focusing on enhancing customer experience and satisfaction. Jodie is skilled in conflict management and impromptu problem solving, which are essential in technical support roles. Additionally, Jodie has experience in consulting and human resources within technical environments.
Career Background
Jodie S. has a diverse career history that includes roles in claims adjustment and technical support across various industries. Jodie worked at Wells Fargo as a Research and Remediation Associate and held positions at Farmers Insurance Group of Companies and Homesite Insurance as a Claims Adjuster. Jodie's experience also includes working as a Help Desk Specialist at Atos and as a Technical Support Engineer at VMC for Microsoft.