Joshua Lo Dico, Acs, Almi
About Joshua Lo Dico, Acs, Almi
Joshua Lo Dico is a Senior Customer Service Representative at Modern Woodmen of America, where he has worked since 2014. He has a background in customer service training, technical support, and website functionality testing, and holds both a Bachelor of Arts in History and a Master of Business Administration from St. Ambrose University.
Work at Modern Woodmen of America
Joshua Lo Dico has served as a Senior Customer Service Representative at Modern Woodmen of America since 2014. In this role, he has developed an email training guide and led training sessions focused on effective email communication. He trains new service center representatives in various aspects, including CRM, email box management, agency processes, and partial withdrawal procedures. Joshua also provides technical support for both member and public websites, ensuring their functionality and user assistance. His responsibilities include creating and maintaining the Connection directory and the Excel macro Service Center Schedule.
Previous Experience at Verizon Enterprise Solutions
Prior to his current position, Joshua worked at Verizon Enterprise Solutions for 14 years, from 2000 to 2014. He held the role of Senior Analyst/Team Lead, where he contributed to various projects and initiatives. His experience at Verizon provided him with a strong foundation in customer service and technical support, which he has applied in his current role at Modern Woodmen of America.
Education and Expertise
Joshua studied at St. Ambrose University, where he earned a Bachelor of Arts (B.A.) in History from 2005 to 2007. He furthered his education by obtaining a Master of Business Administration (MBA) from the same institution, completing his studies from 2008 to 2009. His educational background equips him with a diverse skill set that supports his work in customer service and management.
Technical Skills and Contributions
In his role, Joshua relies heavily on Excel and SharePoint for scheduling and resource management tasks. He has tested the public website before its upgrade rollout to ensure functionality and user experience. Additionally, he has consulted with management on the implementation and updates of the chat feature, providing insights from a representative's perspective. His contributions enhance the overall efficiency and effectiveness of the service center.