Niki Carlson
About Niki Carlson
Niki Carlson is a Manager of Members' Service at Modern Woodmen of America, where she has worked since 2018. She has extensive experience in customer service management and a strong commitment to community service.
Current Role at Modern Woodmen of America
Niki Carlson currently serves as the Manager of Members' Service at Modern Woodmen of America. In this role, she directs a team of 38 individuals focused on comprehensive customer service management. Her responsibilities include overseeing address changes, beneficiary updates, and handling withdrawals. Since joining this position in 2018, she has worked to enhance service quality while ensuring compliance with organizational standards and maintaining budget balance.
Previous Experience at Modern Woodmen of America
Niki Carlson has extensive experience at Modern Woodmen of America, having held several managerial positions. From 2007 to 2011, she worked as the Manager of Central Records. Additionally, she served as the Manager of Imaging Services from 2009 to 2011 and as the Manager of Premium Services from 2009 to 2017. Prior to these roles, she was a Supervisor in Issue Systems from 2003 to 2007. This diverse experience has contributed to her expertise in customer service and operational management.
Education and Academic Background
Niki Carlson has a solid educational background. She studied at Eastern Iowa Community College District, where she earned an Associate’s Degree from 1994 to 1996. Following this, she attended St. Ambrose University, achieving a Bachelor’s Degree in Biology from 1996 to 1998. She furthered her education at St. Ambrose University, obtaining a Master of Business Administration (M.B.A.) from 1998 to 1999. This academic foundation supports her professional roles in management and service delivery.
Community Service and Volunteering
Niki Carlson demonstrates a strong commitment to community service and volunteering. Her focus on social responsibility reflects her dedication to contributing positively to the community. This involvement aligns with the values of Modern Woodmen of America, which emphasizes community engagement and support.