Chris Kirby
About Chris Kirby
Chris Kirby is the Customer Support Manager at Modulr Finance with extensive experience in customer service, cyber security, and project coordination.
Title
Chris Kirby is the Customer Support Manager at Modulr Finance. He has been in this role since 2017 in London, England, United Kingdom.
Professional Background at Modulr Finance
Chris Kirby has been serving as the Customer Support Manager at Modulr Finance since 2017. His role focuses on managing customer support operations, ensuring a high level of client satisfaction, and maintaining effective service delivery.
Previous Experience in Customer Support and Corporate Services
Chris has a robust background in customer support and corporate services. He worked as a Customer Care Representative at Laundrapp in 2017 for 1 month in London. Prior to that, he held various roles at Amazon, including Customer Service Team Lead for the UK Kindle HDX Product Launch, Amazon Logistics Delivery Station Supervisor, and Customer Service Associate for the HMD Escalations Team in Seattle, Washington.
Experience in Telecommunications and Cyber Security
Chris Kirby worked at Vodafone Global Enterprise as an Onsite Corporate Services Advisor from 2014 to 2015 and held the position of Cyber Security Account Manager at Pa Consulting Group from 2015 to 2017. His expertise includes ethical hacking, project coordination, and account management, contributing significantly to client communication and cybersecurity operations.
Educational Background
Chris Kirby studied at Brune Park Community College from 1998 to 2003. His education provided a foundation that has supported his varied and dynamic career in customer support, telecommunications, and cyber security.
Skills in Ethical Hacking and Risk Management
Throughout his career, Chris has developed skills in ethical hacking, disaster recovery, and risk management. These skills are particularly valuable in ensuring business continuity and maintaining security within corporate environments.
Achievements in Service Delivery and Client Satisfaction
Chris has demonstrated a proven track record of surpassing key performance indicators (KPIs) and achieving service level agreements (SLAs) in his various roles. His focus on effective client communication and service delivery has been instrumental in his career.