Mhairi Rankin
About Mhairi Rankin
Mhairi Rankin is a Customer Success Manager at Modulr in Edinburgh, Scotland, with a background in commercial management and customer service in the banking sector.
Current Position at Modulr
Mhairi Rankin is currently serving as a Customer Success Manager at Modulr. Since 2022, she has been part of the team based in Edinburgh, Scotland, United Kingdom. In this role, she focuses on ensuring customer satisfaction and success, leveraging her extensive background in commercial management and customer-centric strategies.
Previous Role at Shawbrook Bank
Before joining Modulr, Mhairi Rankin worked as the Channel Manager for Savings at Shawbrook Bank from 2020 to 2022. During her two-year tenure in Glasgow, United Kingdom, she was responsible for managing savings channels, focusing on optimizing customer experience and enhancing the company’s savings propositions.
Commercial Manager at Tesco Bank
From 2014 to 2020, Mhairi Rankin held the position of Commercial Manager, Colleague Proposition at Tesco Bank in Glasgow, United Kingdom. Over six years, she gained significant experience in retail banking, particularly in developing commercial strategies aimed at improving propositions for colleagues within the bank.
Educational Background at Glasgow Caledonian University
Mhairi Rankin completed her Bachelor of Arts - BA (Hons) in Sociology with History at Glasgow Caledonian University from 2009 to 2013. Her education provided a strong foundation in understanding societal structures and historical contexts, which has been beneficial in her professional roles.
Graduate Scheme and Experience at Tesco Bank
Mhairi Rankin completed a graduate scheme at Tesco Bank, where she gained valuable commercial experience in retail banking. This program equipped her with practical skills and knowledge, contributing to her proficiency in commercial management and customer-focused approaches throughout her career.