Suzanne Williams
About Suzanne Williams
Suzanne Williams is a Customer Project Manager at Modulr with extensive experience in account management and financial services.
Current Title and Role at Modulr
Suzanne Williams is currently serving as the Customer Project Manager at Modulr, a position she has held since 2021. In this role, she is responsible for overseeing customer project initiatives and ensuring the successful delivery of projects, working closely with clients and internal teams. Her technical knowledge of payment infrastructure helps her manage and optimize accounts effectively, delivering revenue and exceeding client expectations.
Previous Role at Affiniture Cards Ltd
Before joining Modulr, Suzanne Williams worked at Affiniture Cards Ltd from 2014 to 2021. She initially joined as an Implementation Project Manager, a role she held for five years where she managed various project implementations. Subsequently, she was promoted to Senior Client Account Manager in 2019, where she was responsible for maintaining client relationships and optimizing accounts until 2021.
Career at Lloyds Banking Group
Suzanne Williams served as a Financial Services Contractor at Lloyds Banking Group from 2012 to 2014. During her tenure, she leveraged her expertise to support various financial service projects and provide contractor services, contributing to the group's diverse financial initiatives.
Experience at Bank of America
Suzanne Williams has a substantial background with Bank of America, where she worked from 2003 to 2011 in Chester, United Kingdom. Her roles included Customer Service Advocate (2003-2005), Training Instructor (2005-2008), and Learning Manager (2008-2011). Across these positions, she developed skills in customer service, training, and employee development, contributing significantly to the organization’s learning and development initiatives.
Education and Certifications
Suzanne Williams is a PRINCE2® Practitioner, having completed her certification with ILX Group PLC in 2012. She also studied at Alun Sixth Form from 2001 to 2003, where she completed courses in Business Studies, Psychology, Sociology, and Media Studies. Her educational background supports her extensive experience in project management and client relations in the financial services industry.