Jess J.
About Jess J.
Jess J. is the VP, Head of Customer Operations at MoneyLion and a Podcast Host at Women Who Roar, based in New York, with extensive experience in customer operations and strategic relationships.
Current Position at MoneyLion
As of now, Jess J. serves as the Vice President and Head of Customer Operations at MoneyLion. In this role, Jess oversees and manages the customer operations division. Jess's responsibilities include optimizing customer interactions and ensuring seamless service delivery. Based in New York, New York, Jess plays a crucial role in enhancing customer experience and operational efficiency at MoneyLion.
Podcast Host at Women Who Roar
Jess J. is also a Podcast Host at Women Who Roar, based in New York, New York, United States. In this capacity, Jess engages with various topics surrounding women's experiences and voices in different fields. The podcast aims to amplify the stories and achieve a broader reach through meaningful conversations.
Previous Roles at MoneyLion
Before becoming the VP, Head of Customer Operations, Jess J. held multiple key roles at MoneyLion. Jess started as the Director of Customer Operations from 2020 to 2021, after which Jess was promoted to VP, Customer Operations from 2021 to 2024. This rapid career progression highlights Jess's effectiveness and leadership in customer operations within the company.
Experience at Ordergroove
Jess J. worked as Manager, Strategic Relationships | Enterprise Strategy at Ordergroove for six months from 2019 to 2020 in New York, New York. In this role, Jess was responsible for managing strategic relationships and driving enterprise strategies to expand Ordergroove's market presence and client partnerships.
Background in Commonwealth Bank
Jess J. has also held several managerial roles at Commonwealth Bank in Sydney, New South Wales, Australia. Roles included Manager of CX Technology | Assisted Channels Technology from 2016 to 2018, and Manager of Self-Service & Conversion Optimization | Omni-Channel from 2015 to 2016. These roles focused on customer experience technology and optimization across digital channels.