Melissa Merrill
About Melissa Merrill
Melissa Merrill is the Senior Manager of Customer Excellence at MoneyLion in Sandy, Utah, with extensive experience in customer service and operations management.
Company
Melissa Merrill is currently employed at MoneyLion, where she holds the title of Senior Manager Customer Excellence. MoneyLion is the organization she has been associated with since transitioning to this role from her previous position as Customer Excellence Manager.
Title
Melissa Merrill holds the title of Senior Manager Customer Excellence at MoneyLion. In this role, she is responsible for various aspects of customer service and operational efficiency, aiming to enhance customer satisfaction.
Previous Positions
Melissa Merrill has an extensive history in operations and customer service management. Prior to her current role at MoneyLion, she served as Customer Excellence Manager at the same company from 2019 to 2021. Before joining MoneyLion, she worked at Marriott Vacations Worldwide in various capacities including Senior Operations Manager, Finance and Specialty Services Manager, Vacation Ownership Manager, and Vacation Planning Manager/Service Supervisor Manager. Her tenure at Marriott Vacations Worldwide spanned from 1998 to 2019.
Education and Expertise
Melissa Merrill earned a Bachelor of Science (B.S.) degree in Business Administration and Management, General, from the University of Phoenix. Her educational background provides a strong foundation for her roles in customer service and operations management.
Significant Contributions
In her professional career, Melissa Merrill has achieved notable successes. She developed a cross-functional team that combined several job functions into one cohesive unit. This team reached a service level of 88% - 93%, meaning that percentage of calls were answered in 60 seconds or less. Additionally, she successfully managed to keep her department under budget for the year 2019.