Tim Rodriguez
About Tim Rodriguez
Tim Rodriguez is a Senior Trust and Safety Advocate at MoneyLion, with over a decade of experience in customer service and a diverse background in hospitality, technology, and financial services.
Current Role at MoneyLion
Tim Rodriguez is currently employed as a Senior Trust and Safety Advocate at MoneyLion, working remotely from Austin, Texas. In his role, he focuses on ensuring the safety and trustworthiness of MoneyLion's platform. His responsibilities include monitoring and addressing security issues to protect users from fraud and abuse. Additionally, he likely collaborates with various departments to implement effective safety protocols.
Prior Experience at Coinbase
Before joining MoneyLion, Tim Rodriguez worked at Coinbase as a Support Analyst. His tenure lasted from 2021 to 2022, for a duration of 9 months, and he operated remotely from Austin, Texas. During his time at Coinbase, he was involved in providing technical support, quickly learning and conveying technical processes to clients in simple terms. This role allowed him to gain experience in financial services and advanced his abilities in customer service and technical support.
Hospitality Industry Roles
Tim Rodriguez possesses an extensive background in the hospitality industry. He served as the Head Concierge at Thompson Chicago for 4 months in 2019-2020. Prior to that, he held the position of Assistant Director of Butler Services at The Langham Hotels and Resorts from 2017 to 2019 and Butler Services Assistant Manager from 2014 to 2017 in Chicago, Illinois. These roles helped him specialize in high-level client interactions and develop a strong customer service skill set.
Education and Certifications
Tim Rodriguez has a diverse educational background. He earned an Associate's degree in Audio Engineering & Business of Music from Rare Sky Unique Media/Media Tech, studying from 2002 to 2004. Additionally, he completed a Cisco Networking Certification program at Victoria College from 1999 to 2001. He also attended Victoria High School and Carroll High School, earning his diploma in 2000 after studying from 1997 to 1999.
Experience in Technology and Financial Services
In addition to his hospitality experience, Tim Rodriguez has worked in various roles within the technology and financial services sectors. He served as a Q.A. Analyst at Gannett for 4 months in 2012-2013 in Chicago, Illinois. His background in financial services includes his recent roles at Coinbase as a Support Analyst and his current position at MoneyLion. With this diverse professional background, Tim has developed expertise in customer service, cybersecurity, and fraud prevention.