Mike Wu
About Mike Wu
Mike Wu is the Director of Ecommerce & Customer Experience at Monos, with extensive experience in customer service and hospitality management in Vancouver, British Columbia, Canada.
Current Role at Monos
Mike Wu currently serves as the Director of Ecommerce & Customer Experience at Monos in Vancouver, British Columbia, Canada. He assumed this role in 2023. In his capacity, Mike oversees the retail point of sale function across four geographies: Monos.com, Monos.ca, Monos.uk, and Monos.au. Mike collaborates closely with various departments such as Creative, Finance, Marketing, Product, Retail, and Supply Chain to streamline and integrate business operations.
Previous Position at Monos
Before his current role, Mike Wu was the Director of Customer Happiness at Monos from 2021 to 2023. In this position, he led the online Customer Happiness Team, using brand and product value analytics to enhance decision-making and improve customer experience. Mike aimed to deliver a customer experience similar to the stay at a five-star hotel. His leadership included managing Customer Happiness Leads, Specialists, Customer Care (Lifetime Warranty), and Quality Analysts.
Career at AromaTech
Mike Wu worked as an Integrator at AromaTech from 2019 to 2021 in the Vancouver, Canada Area. In this role, Mike was responsible for various aspects of business integration, focusing on aligning processes and functions to achieve operational efficiency.
Positions in Hospitality Management
Mike Wu has a comprehensive background in hospitality management. He worked at L'Hermitage Hotel Vancouver in various roles from 2015 to 2017, including Front Office Manager, Assistant Front Office Manager, and Lead Concierge. Earlier, Mike served as Relief Night Manager and Guest Services Ambassador at Coast Coal Harbour Hotel by APA from 2013 to 2015. During his time at these establishments, Mike managed guest services, night auditing, and other operational tasks to ensure a seamless customer experience.
Education Background
Mike Wu studied Psychology and History at Simon Fraser University from 2008 to 2013. Prior to this, he completed his University-Preparatory Diploma at Collingwood School.