Brandon E. Pyle
About Brandon E. Pyle
Brandon E. Pyle is a Manager of CRM at Monumental Sports & Entertainment, where he has worked since 2017. He has a background in sports management and has held various roles in community development, marketing, and guest services across several organizations.
Current Role at Monumental Sports & Entertainment
Brandon E. Pyle serves as the Manager of CRM at Monumental Sports & Entertainment, a position he has held since 2017. In this role, he oversees the Salesforce Suggestions initiative, which focuses on collecting and implementing user feedback to enhance the CRM system. He acts as the primary point of contact for nearly 300 end users across various sports teams, including the Washington Capitals, Wizards, Mystics, Go-Go, and Wizards District Gaming. His responsibilities also include designing, testing, and implementing customized Salesforce.com processes tailored to departmental needs.
Previous Experience in Community Development and Marketing
Prior to his current role, Brandon E. Pyle gained valuable experience at the Columbus Blue Jackets, where he worked as a Community Development Intern and later as a Marketing/Fan Development Intern. His tenure at the Blue Jackets spanned from 2011 to 2012. Additionally, he worked in Community Relations for the Washington Nationals in 2013. These roles provided him with insights into community engagement and marketing strategies within the sports industry.
Educational Background in Sports Management
Brandon E. Pyle studied at The Ohio State University, where he earned a Bachelor of Science degree in Sports Management & Leisure Studies. His studies spanned from 2010 to 2012. This educational foundation equipped him with the knowledge and skills necessary for a career in sports management, contributing to his effectiveness in various roles within the industry.
CRM Training and User Engagement Initiatives
In his role at Monumental Sports & Entertainment, Brandon E. Pyle leads the CRM training program, which encompasses onboarding and follow-up sessions for new users. He has created a comprehensive Salesforce Lightning training guide consisting of over 150 pages, along with short instructional videos aimed at enhancing user engagement. These resources are shared via the Salesforce Files tab and private social media posts, ensuring that users have access to the necessary tools for effective CRM utilization.
Career Progression and Roles in CRM
Brandon E. Pyle's career in CRM at Monumental Sports & Entertainment has seen him progress through various roles, starting as an Account Executive in 2013, followed by positions as Coordinator, CRM, and eventually Manager, CRM. His experience includes working as a Guest Services Specialist and contributing to the organization’s CRM initiatives. This trajectory reflects his growing expertise and leadership within the field of customer relationship management in sports.